Filing Complaint Against - Tafiti Consulting & Media Learner Inc.

Here is a recent email I sent to Dave Sellers. He has not been responding to my emails lately about processing a refund so I am taking additional action. I encourage all other to do the same.

Dave,

Since I have not heard back from you after my last couple of attempts to follow through on my refund processing I will assume that you have decided to not respond on purpose. I have opened a dispute with my credit card company for the entire balance of $3,300.00. Once complete, it is them that you will be dealing with. In addition, I will be filing a formal complaint with the Better Business Bureau, Utah Division of Consumer Protection, and writing letters to your City, County, and State Representatives (Citing your name specifically as well as Media Learner Inc. and Tafiti Consulting).

Furthermore, I will be adding all of the appropriate contact information and links to my website and blog so that others may also file their complaints against your company easily and effectively. I have already begun contacting people who share my same interest in seeing your company shut down, and from the quick responses I have recieved from others in chat rooms and blogs across the web, they seem as eager as I am to see this thing through.

I will be contacting you daily via email and phone until this matter has been resolved. Here is a preview of some of the contact information that I will be posting on my website and only a portion of the City and State Officials I will be contacting myself as well.

Utah's US Senators

Robert Bennett

• Web Site
• Email

Orrin Hatch

• Web Site
• Email

Utah's US Congressmen

Rob Bishop - 1st District

• Web Site
• Email

Jim Matheson - 2nd District

• Web Site
• Email

Christopher Cannon - 3rd District

• Web Site
• Email

Utah State Legislators

Members of the Utah House of Representatives

• Web Site (including available email addresses)

Members of the Utah Senate

• Web Site (including available email addresses)

Division of Consumer Protection
160 East 300 South, 2nd Floor
P.O. Box 146704
Salt Lake City, Utah 84114-6704
OR by fax to: (801) 530-6001

Mayor: Lewis K. Billings
Provo City Mayor’s Office
351 West Center St., Provo, UT 84603

Utah State Capitol Complex
350 North State Street, Suite 200
PO Box 142220
Salt Lake City, Utah 84114-2220
801-538-1000
800-705-2464
Fax 801-538-1528

District 1 (North West)
Cynthia R. Dayton | * 2012 cdayton.provo@gmail.com
3636 N. 230 E. Provo, UT 84604 (801) 225-6625

District 2 (North East)
Cynthia J. Clark | * 2010 cindysueclark@yahoo.com
968 Fir Ave. Provo, UT 84604 (801) 374-6927

District 3 (South)
Midge Johnson | * 2012 midge@midgejohnson.com
1422 E. 700 S. Provo, UT 84606 (801) 377-2444

District 4 (West Central)
Sherrie Hall Everett | * 2008 sherrie.provo@gmail.com
1428 N. 2630 W. Provo, UT 84601 (801) 358-4147

District 5 (Central)
COUNCIL CHAIR Cindy L. Richards | * 2010 crichardsprovo@gmail.com
445 S. 400 W. Provo, UT 84601 (801) 374-1245

City Wide District I
COUNCIL VICE CHAIR George Stewart | * 2010 georgejoannastewart@yahoo.com
4174 N. Dover Ln. Provo, UT 84604 (801) 494-7450

City Wide District II
SteveTurley | * 2012 steventurley001@msn.com
816 E. 900 S. Provo, UT 84606 (801) 356-2708

--
Tyler Thompson
M: (714) 469 - 6592
E: Tylerthomp@gmail.com
Skype ID: tylerpthompson

Status Update

I have spoken to Dave a couple of times via email and he said that he has submitted my email to the owners and that he is waiting to hear back from them. I originally sent the email for him to forward to the appropriate party on October 23, 2008 and followed up with him for a status check on October 30, 2008.

I have yet to hear back from him. I am going to send him another email this afternoon.

Also, be sure to check out a website that I am building at www.tafiticonsultingreview.com (Although wait a week so I can get it up and running and put some good information up) I will be putting up a number of helpful pieces of information to help anyone who is looking to start their own website based company.

Best,

Tyler

Tafiti Consulting Company Information

Tafiti Consulting

585 East 1860 South Provo, Utah 84606
Website: www.tafiticonsulting.com
Phone: 866.478.3453

Parent Comapny:

MEDIA LEARNER, LLC
1162 WILLOWBROOK LN
SPRINGVILLE,
UT, US 84663

Final Grievance Message to Tafiti Management

This is really a final attempt at resolution of my grievance with your company and the service I received. I have not been given the time of day and as such are very frustrated.

I have recently gone off the consulting portion of your service and have to say that my money has not been well spent. The level of service that I received from your company is no where near the outrageous prices that you charge. I do not feel that your weekly follow-up calls with a consultant from one of your teams does anything more than check in to see if you have read and started on the next days material of your written program. This type of follow-up action could be done simply by setting a reminder for yourself on a personal calendar. No insightful information exchange whatsoever and no real value as a result.

I had asked my consultant from the Red Team about getting a refund for the program a couple of times and she always said that it was not possible and that no refund policy was in place at your company. I find this very hard to believe! In addition, I also left two messages for the Sales Rep/Manager who sold me your service hoping that I could get a response. I never received a call back.

With no refund policy in place (which would be my preferred action) you leave no other alternative for an unsatisfied customer such as myself but to make it a mission to let as many people as possible know about the overpriced program that you offer. The approximate $3,500.00 I spent on your consulting service is an astronomical amount of money and frankly, the services that you offer are no where near this dollar amount.

Consider this message a RED FLAG and it should be taken very seriously. If you decide this is not a high priority for your company that is your decision.

In addition, I felt it was time to start recording my interaction with your company as my messages and requests have gone unanswered. Every piece of future correspondence will be recorded as I post copies of them all on my new blog and soon-to-be website. I feel it is important to make my experience public so that others can learn from it. I intend to document my entire experience with your company as well as some of your more cost-effective and value-rich competitors. I invite you to check-in on the blog and soon-to-be website as they take shape.

www.tafiticonsultingreveiw.blogspot.com

www.tafiticonsultingreview.com


Respectfully,

Tyler Thompson